SAP Tech News for October 2019 - Safe O'Clock

SAP Tech News for October 2019

October 11, 2019

SAP is providing GK Software SE with unique retail solutions 

International retail application specialist GK Software SE extended the partnership with SAP in order to be provided with industry-specific solutions. This includes a tailor-made solution offering with the customer experience strategy from SAP.

Nowadays, the retail industry is in need of industry-tailored intelligent technologies to drive success.  SAP and GK Software partnership has already worked out in about 100 joint projects worldwide. In the future, it will be extended with focusing on new trends in cloud technologies, experience management, artificial intelligence and mobile applications within the retail sector.

The strategic partnership with SAP has enabled us to bring our solutions into a complete offering for the retail industry. With a dedicated focus on expanding our cloud capability offerings as well as the retail excellence center, we will proactively anticipate new trends and develop industry-oriented solutions together.

GK CEO Rainer Gläss

The new SAP  Contact Center 365 is offering omnichannel interaction

The SAP Digital Interconnect group has recently broadened its portfolio of services with the SAP Contact Center 365 cloud service

The new software-based omnichannel contact center solution was developed exclusively for coherent customer service within margins of the overall communications-platform-as-a-service (CPaaS) strategy. SAP Contact Center 365 provides communication with clients via any preferred communication channel. All the managers are equipped with the tools required to provide customers with brilliant experience. 

SAP Contact Center 365 has a number of new capabilities, such as:

  • Omnichannel interaction via different communication channels;
  • Universal queuing and skills-based routing to employees across the organization;
  • Overview of previous customer interactions;
  • Integration with various SAP applications;
  • Real-time monitoring and analysis.

“Today’s consumer is fully connected and well informed, and they want their customer experience to match their always-on expectations,” explained Sethu Meenakshisundaram, president, SAP Digital Interconnect, SAP. “Customer service teams face the challenge of trying to meet rising customer demands, and they need a solution that not only helps deliver personalized support but also provides real-time insights. With SAP Contact Center 365, we’re helping organizations deliver consistent service that will lead to lifelong customer relationships.”

Gartner Inc. places SAP SuccessFactors solutions in the leaders quadrant

Gartner Inc. has placed SAP SuccessFactors solutions in the leaders quadrant of the “Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises” report, which was first issued back in 2016.

 We are honored that Gartner has once again recognized SAP SuccessFactors solutions as a leader in the HCM market. It’s a testament to our commitment to not only be bold in our vision to help businesses transform their workforce experiences, but to deliver the innovation our customers need to win in an increasingly competitive market.

Greg Tomb, president, SAP SuccessFactors.

SAP SuccessFactors solutions have helped us transform our employee experience, from offering our employees new career development opportunities across the organization to enabling easier collaboration for employees across different campuses to quicker onboarding for new professors. By implementing these changes, we are able to compete in today’s competitive talent market.

Hernan Garcia, chief employee experience officer, Tec de Monterrey, Mexico’s institute of technology and higher education.
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